ALL WORK02 / BPO OPERATIONS
"CALLING24O7"
700 people / 14 regional languages / 2,917 hours back a month*
WHAT WE BUILT
For Calling 24o7 we built a single product covering calling, CRM, workforce records, QA, incentives and client reporting, in place of a stack of disconnected tools. It includes AI calling in regional languages that passes the call to a person whenever it needs to.
*Planning model: 10 minutes saved per person per day, 25 working days, ₹150 to ₹250 per hour, which values the time at ₹52.5L to ₹87.5L a year.
- 01Inbound and outbound calling with regional-language AI and human transfer
- 02Campaign dialer, CRM, callbacks and workforce records
- 03Evidence-linked QA with human review and coaching
- 04Live floor view, incentives and client reporting
NEXT CLIENT03 / BPO OPERATIONS