ALL WORK03 / BPO OPERATIONS
"PERSUADERS"
300–400 people / 15+ enterprise partners / 1,458 hours back a month*
WHAT WE BUILT
Persuaders runs around the clock for a long list of enterprise partners, so the platform had to show, in one place, what is happening on the floor and what needs someone’s attention. Live operations, quality review, coaching, customer records, incentives and client reporting all sit together.
*Planning model with a 350-person midpoint and the same 10-minute daily assumption, worth ₹26.3L to ₹43.8L a year.
- 01Live floor view
- 02Quality review and coaching
- 03Customer records
- 04Incentives
- 05Reporting for each enterprise partner
NEXT CLIENT04 / SALES ASSISTANT